Please note that these KB (Knowledge base) articles are copyrighted by Microsoft.

 

1. KB  961678 - Last Review: March 12, 2009 - Revision: 1.0

A customer's balance seems to have increased by the amount of a write-off instead of balancing to zero after you create a write-off in Accounting Professional 2008 or in Accounting Express 2008

SYMPTOMS

After you create a write-off in Microsoft Office Accounting Professional 2008 or in Microsoft Office Accounting Express 2008, a customer's balance seems to have increased by the amount of the write-off instead of balancing to zero.

 
CAUSE

This problem occurs if the Amount field for a transaction for the customer is not cleared when you create the write-off.

 
RESOLUTION

 

  • To resolve this problem, follow these steps:
  • On the Customer menu, point to Customer Lists, and then click Received Payments.
  • Right-click the payment that was previously made to write off the balance, and then click Void.
  • On the Customer menu, click Receive Payment.
  • In the Received from field, select the customer from which you want to receive the payment.
  • In the Amount field, enter the appropriate amount.
  • In the Payment method field, select the payment method.
  • In the Due for payment area, click to select the check box for the payment.
  • In the Write Off column, click $0.00.
  • In the Write off account field, select an account to use for the write-off.
  • In the Write off amount field, type the amount of the write-off.
  • Click OK.

    • Click Save and Close

     

     

    2. KB 961681 - Last Review: February 26, 2009 - Revision: 1.0

    Error message when you select a CD-RW drive or a DVD-RW drive as the destination for a backup in Accounting Professional or in Accounting Express: "Access is Denied"

    SYMPTOMS

    When you select a CD-RW drive or a DVD-RW drive as the destination for a backup in Microsoft Office Accounting Professional or in Microsoft Office Accounting Express, you receive the following error message: Access is Denied.

    This problem occurs because compiling the information directly onto the CD-RW media or onto the DVD-RW media conflicts with the burning process.

       

    RESOLUTION

     

    To resolve this problem, create the backup in the default location, and then move the backup to a CD drive or to a DVD drive. To do this, follow these steps:

    1. Start Accounting Professional or Accounting Express.
    2. Open your company.
    3. On the File menu, point to Utilities, and then click Data Utilities.
    4. On the Basic Tools tab, click Backup.
    5. Click Browse, specify a file name for the backup, and then click Save.
      Note The default location for backups is as follows:
      C:\Documents and Settings\<username>\My Documents\Small BusinessAccounting\Backups
    6. In the Password protection area, you can add a password to the backup for added security.
    7. Click OK.
    8. When the backup is complete, close the Microsoft Office Accounting Data Utilities dialog box.
    9. Exit Accounting Professional or Accounting Express.
    10. Click Start, and then click My Computer.
    11. Locate the backup that you saved in step 5.
    12. Right-click the backup, and then click Copy.
    13. Browse to the CD drive or to the DVD drive, right-click, and then click Paste.

     

       

    3. KB 961682 - Last Review: March 2, 2009 - Revision: 1.0

    How to attach an Accounting 2008 database after Accounting Professional 2008 or Accounting Express 2008 is integrated with Outlook 2007 with Business Contact Manager.

    INTRODUCTION

    This article describes how to attach a Microsoft Office Accounting 2008  database after Microsoft Office Accounting Professional 2008 or Microsoft Office Accounting Express 2008 is integrated with Microsoft Office Outlook 2007 with Business Contact Manager.

    MORE INFORMATION

     

    To attach an Accounting 2008 database after Accounting Professional 2008 or Accounting Express 2008 is integrated with Business Contact Manager, follow these steps:

    Note You must have Business Contact Manager installed.

    1. Verify that the DatabaseName.MDF file and the DatabaseName.LDF file were put in the following location:
      • Windows XP:
        C:\Documents and Settings\WINDOWS UserName\Local Settings\Application Data\Microsoft\Business Contact Manager
      • Windows Vista:
        C:\Users\WINDOWS UserName\AppData\Local\Microsoft\Business Contact Manager
      Notes
      • DatabaseName is a placeholder for the name of your Business Contact manager Database. 
      • WINDOWS UserName is a placeholder for the user name that you used to log on to the computer.
      • If you do not see the Application Data folder or the AppData folder, enable the Show hidden files and folders option. To do this, follow these steps:
      1. Click Tools, and then click Folder Options.

        Note On a Windows Vista-based computer, press the ALT key to see the Tools menu.
      2. On the View tab, click to select the Show hidden files and folders option, and then click OK.
    2. Click Start, point to All Programs, point to Microsoft SQL Server 2005, point to Configuration Tools, and then click SQL Server Configuration Manager.
    3. Click SQL Server 2005 Services, right-click SQL Server (InstanceName), and then click Restart.
      Note InstanceName is a placeholder for the name of the instance of SQL serverthat you are running.
    4. Close the SQL Server Configuration Manager.
    5. Click Start, point to All Programs, point to Microsoft Office, point to Microsoft Office Accounting 2008 Tools, and then click Data Tools.
    6. In the Microsoft Office Accounting Data Utilities dialog box, click Rebuild, and then click the database that has the same name as the Business Contact Manager database that you verified in step 1.
      Note Do not select the database that has version 1000000.0. The database that has version 1000000.0 is needed to disable the integration and cannot be rebuilt.
    7. Click Rebuild, type a unique name in the File name field, and then click Save.
    8. After the company file is created, click OK, and then close the Microsoft Office Accounting Data Utilities dialog box.
    9. Start Accounting Professional 2008 or Accounting Express 2008.
    10. Click Open an existing company.
    11. Select the company file that you created in step 7, and then click Open.

       

       

    4. KB 961679 - Last Review: February 27, 2009 - Revision: 1.0

    How to enter holiday pay in the payroll service portion in the UK version of Microsoft Office Accounting 2008

     

    INTRODUCTION

    This article describes how to enter holiday pay in the payroll service portion in the UK version of Microsoft Office Accounting 2008.

    MORE INFORMATION

    When you select holiday pay in the payroll service portion in the UK version of Microsoft Office Accounting 2008, you must calculate the total amount in pounds that will be paid to the employee. Make sure that you calculate the total amount of holiday pay instead of the total number of hours to be paid. To enter the total amount of holiday pay, follow these steps:

    1. Click Employees, and then click Process Payroll.
    2. Select the employee for which you want to add holiday pay, and then click Edit Pay Details.
    3. In the Payslip details dialog box, select a new line in the Payments and deductions portion.
    4. In the Payments column, select Holiday Pay in the drop-down list.
    5. In the Amount column, type the total amount of holiday pay for the pay period.
    6. Click Save and Close.

     

     

    5. KB 961954 - Last Review: January 29, 2009 - Revision: 1.0

    Error message when you process a credit card online in Accounting Professional 2008 and in Accounting Express 2008: "Failure CV"

    SYMPTOMS

    When you process a credit card online in Microsoft Office Accounting Professional 2008 or in Microsoft Office Accounting Express 2008, you receive the following error message: Failure CV.

     CAUSE

     

    This problem occurs when a specific credit card type is not set up with your merchant provider.

    RESOLUTION

    To resolve this problem, use one of the following methods. If First Data is your merchant provider, use method 1. If PayPal is your merchant provider, use method 2.

    Method 1: First Data is your merchant provider

    1. Call First Data at (800) 881-3182 to verify that you are set up to accept the credit card type.
      Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
    2. Start Accounting Professional 2008 or Accounting Express 2008.
    3. On the Customers menu, point to Credit Card Processing, and then click Manage Credit Card Processing.
      Note If you are prompted to log on by using your Windows Live ID, enter your credentials.
    4. Click Manage Accounts.
    5. Make sure that the check box next to the credit card type that you verified in step 1 is selected.
    6. Click Close.

     

    Method 2: PayPal is your merchant provider

     

    1. Call PayPal at (800) 871-2912 to verify that you are set up to accept the credit card type.
      Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
    2. Start Accounting Professional 2008 or Accounting Express 2008.
    3. On the Customers menu, point to Credit Card Processing, and then click Manage Credit Card Processing.
      Note If you are prompted to log on by using your Windows Live ID, enter your credentials.
    4. Click Manage Accounts.
    5. Make sure that the check box next to the credit card type that you verified in step 1 is selected.
    6. Click Close.

    The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

           

6. KB 961689 - Last Review: January 28, 2009 - Revision: 1.0

Error message when you try to void a supplier prepayment in the UK version of Office Accounting 2008: "An invoice or payment in a foreign currency cannot be voided or edited once the payment has been applied to an invoice"

SYMPTOMS

When you try to void a supplier prepayment in the UK version of Microsoft Office Accounting 2008, you receive the following error message:

An invoice or payment in a foreign currency cannot be voided or edited once the payment has been applied to an invoice. You must first remove the payment from the invoice.
This problem occurs if the following conditions are true:
  • You used a bank account to create the supplier prepayment.
  • The currency that the bank account uses differs from the currency that the supplier uses.

RESOLUTION

To resolve this problem, follow these steps:

  1. On the Suppliers menu, point to Supplier Lists, and then click Purchase Invoices and Goods Received Notes.

  1. On the Current View menu, click All.
  2. Double-click the purchase invoice that you want to process.
  3. On the Actions menu, click Transaction History.
  4. Double-click the supplier payment type that you want to use.
  5. On the Actions menu, click Void.

 

 

7. KB 961687 - Last Review: January 27, 2009 - Revision: 1.0

Error message when you process a payroll in the UK version of Microsoft Office Accounting 2008: "An employee with a NI of E must have a COSR or COMB pension"

SYMPTOMS

When you process a payroll in the UK version of Microsoft Office Accounting 2008, you receive the following error message:
An employee with a NI of E must have a COSR or COMB pension.
 
CAUSE
This problem occurs if an employee who uses a national insurance (NI) number has no pension specified when you process the payroll for the employee.
 
RESOLUTION
To resolve this problem, specify a pension scheme for the employee, and then calculate the pay two times. To do this, follow these steps:
  1. Click Employees, and then click Process Payroll.
  2. Click the employee for whom you want to process the payroll, and then click Edit Pay Details.
  3. Click Modify Employee.
  4. On the Payroll Details tab, click Pension Scheme Details.
  5. If an appropriate pension scheme exists, click the pension scheme, and then click OK.
  6. If no appropriate pension scheme exists, create a new pension scheme. To do this, follow these steps:
    1. In the Scheme name list, click Add a new Pension Scheme.
    2. Specify a name for the scheme, set the scheme type to COSR, and then click Add a new Payroll Supplier in the Name list.
    3. Specify a payroll supplier name, click Save and Close, and then click OK.
  7. In the Pension Assignment dialog box, click OK.
  8. In the Employee dialog box, click Save and Close.
  9. In the Payslip Details dialog box, click Save and Close.
  10. In the Process Payroll dialog box, click Calculate Pay.
  11. Click OK when you receive a message.
  12. Click Calculate Pay again.